DR KILLY & PARTNERS
NOTICEBOARD
THE FOLLOWING DATES ARE FOR STAFF TRAINING THROUGHOUT 2024/2025. SHOULD YOU REQUIRE URGENT ASSISTANCE ON ONE OF THE DATES MENTIONED, AFTER 12PM, PLEASE CONTACT NHS 111 OR IN A MEDICAL EMERGENCY 999. THE SURGERY WILL RE OPEN THE NEXT DAY AS NORMAL.
Wednesday 15th May 2024
Tuesday 18th June 2024
Thursday 11th July 2024
No shutdown in August
Wednesday 18th September 2024
Thursday 17th October 2024
Thursday 14st November 2024
Wednesday 11th December 2024
No shutdown in January
Tuesday 11th February 2025
Thursday 13th March 2025
PATIENT NOTICES:
Appointment Changes April 2024
From the week commencing Monday the 15th April 2024, we will be making changes to how the appointment system works, this is in line with government guidance and to help patients have better accessibility to appointments and getting the right care they need, when they need it.
You will no longer have to ring at 8am or 12pm to book appointments, you will be sign posted or pre-booked with a clinician within 2 weeks of your non-urgent call. If you require an emergency appointment, there will be slots available on the day for emergencies. If the emergency clinic is full, the reception staff will navigate you to an appropriate service such as NHS 111/A&E Or the Urgent Treatment Centre. If it is not an emergency, you will be offered the next available appointment.
We welcome any feedback regarding the changes and hope that this will alleviate some of the pressure currently on patients and the practice.
Did you know your pharmacist has a range of skills and knowledge that will help treat your minor ailments? Pharmacies are now also able to prescribe treatment for the following conditions;
These conditions are:
- sinusitis - 12 years and over
- sore throat - 5 years and over
- Acute Otitis Media - 1 to 17 years
- infected insect bites - 1 year and over
- impetigo - 1 year and over
- shingles - 18 years and over
- uncomplicated urinary tract infections in women - 16 to 64
***Please be aware the ages that each pharmacy can treat will very and so will their opening times. If the problem has persisted within a short space of time they may send you back to your GP for further investigations, as they are only here to treat minor ailments. Please enquire with your local pharmacy directly.
Non-Attendance Changes 2024
Over the last few months, we have noticed a large increase in patient’s not attending their appointments. We have a dedicated line for cancellations where you can leave a message, and this will be cancelled. Please note we will only accept cancellations no less than 1 hour before the appointment, this will go down as a non-attendance. You do not need to wait in the queue to speak to a member of the reception team to cancel your appointment. We unfortunately do now need to implement a policy, that hopefully will minimise the non-attendance. This is causing a significant impact on the system and starting from the late spring/early summer, we will be sending letters for every consecutive non-attendance. Once you reach 3 within a year, you will then receive a letter advising you that you will be removed from the surgery. We appreciate that emergencies happen, and this cannot always be helped, however keeping us informed then will free the appointment up for someone who is also in desperate need.
Our latest CQC Report can be found using the this link (Report). Copies are also posted within the Surgery. If you have any questions about the report do not hesitate to contact the Practice Manager.
Welcome, we aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
Our vision statement:
“Working together will strengthen and help to develop our core values as a GP Practice to enable us to keep delivering high quality care and patient services now and for the future, by providing for our patients needs and expectations in a time effective, confidential ,professional new and progressive way in a modern and up to date building; providing exchanges of our highly professional experiences and skill set mix, a great work ethic and environment for the staff/patient; and to maintain a highly sustainable and profitable GP centred business.”
HAVE YOUR SAY!
If you have a spare two minutes please may you leave a review about your experience with our surgery. We appreciate and take in to consideration every comment and really value your opinion. Please follow this link to leave your review.
FRIENDS & FAMILY TEST:
Friends and family test is a quick survey to let us know about the care or treatment you have received from us. Please click the picture below to complete the 30 second survey.
NHS CHOICES:
Please feel free to leave any feedback about the practice on https://www.nhs.uk/services/gp-surgery/witham-health-centre/X40599/ratings-and-reviews
CQC FEEDBACK:
If you wish to give feedback (good or bad) directed to cqc please use this link https://cqc.org.uk/give-feedback-on-care
PATCHS: Find out how Patchs makes it quick and easy to access GP services https://patchs.ai/login
Our GP Surgery is currently accepting new patients, so please register either in-clinic or online. If you are registering online, you will have to come into the clinic with your paperwork. We do accept registrations on behalf of other members of your family. Please try to bring ID with you (Does not need to be photo ID. This can be utility bills, bank statements, etc.), NHS number (which you can now get from the NHS website) And if you are on any regular medication a months supply for your transition. Children under 16 only have to provide their NHS number and their parent(s)/guardian(s) has to also be a patient at the surgery.
We look forward to you joining soon!
Witham and Maldon Primary Care Network
The Witham and Maldon PCN consist of 4 practices based in Witham and Maldon; Fern House Surgery, The Witham Health Centre, Collingwood Road Surgery and Blackwater Medical Centre. All practices have diverse clinical teams and a strong motivation to provide the highest quality patient care.
For more information about the Primary Care Network and the services available through them visit our Primary Care Network page.
(Site updated 02/05/2024)